Your starting material
Resolved complaint reviewed by the responsible team
Quality / customer service
Turn a complaint into useful knowledge.
Reviewed complaint resolutions help the team answer similar requests faster.
English audio · translated demo visuals · optional subtitles
Yoomind Workbench
From source to everyday use
Review the result
Check statements against the approved sources. Missing information stays visible as open questions.
Use it in daily work
A colleague finds the documented case when a similar request arrives.
Demonstration with fictional company data · condensed workflow
English
Spoken transcript
The transcript follows the spoken language of the film.
I'm Manfred Zöllner, user and founder of Yoomind.
The same question reaches service again.
The answer already exists in a resolved complaint.
Turn that case into clear knowledge about the cause, solution and
prevention.
When a similar request arrives, the team finds the reviewed answer
directly in the service portal.
Discuss your use case
What could your team do with its knowledge?
Describe your task. We will discuss the result your team needs and where it should be used.